Ransome CAT

  • Service Manager

    Job Location US-PA-Bensalem | US-NJ-Hammonton
    Posted Date 4 months ago(1/11/2018 9:07 AM)
    Job Type
    Heavy Equipment Sales & Service
    Giles & Ransome
  • Company & Position Overview

    Ransome has multiple Service Management opportunities available at a variety of our locations. The service managers are responsible for customer interface, scheduling work, assisting with employee development, as well as other key operational duties and safety.

    Responsibilities & Operational Functions

    • Schedule field or shop repairs and services
    • Ensure issues are scheduled in a timely manner
    • Minimize lost and down time
    • Provide outstanding customer service during difficult and stressful issues
    • Provide technical support to both customers and technicians
    • Open, maintain and close work orders
    • Order parts
    • Follow through on parts/miscellaneous orders
    • Coordinate all unscheduled technician time for billable use
    • Maintain good relations with other branches and departments
    • Keep records of technician vacation
    • Manage technician’s time
    • Quote repairs
    • Information entry (Time cards, Reports)

    Qualifications & Skills

      • Service Writer or Service Management experience is required; diesel field or similar preferred
      • Work order management experience
      • Phone skills
      • Ability to maintain composure in stressful situations
      • Sense of urgency
      • Customer relations; positive and upbeat
      • Computer usage
      • Organizational skills
      • Outstanding follow up skills
      • Multitasking experience a must
      • Decision making and good judgment skills

    Ransome is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.


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